Note: Please read the following return policy carefully before you place an order. You acknowledge and agree to our Return Policy by default once purchasing at our site successfully. This policy applies to our website (gsousnow.com) and other distribution channels connected.
We strive to offer the best shopping experience, including fast and hassle-free returns. If for any reason you are unhappy, please contact our customer service. They are going to initiate the return process with you. Our members of QA team inspect each product before packaging to ensure the maximum customers satisfaction.
Return and Refund Policy
We have a 30 days ( from the day customer receive the goods) return policy!
You are eligible to a FREE return and refund for unworn* Items which are damaged or defective, for wrong items and items shipped in the wrong color**. Please note that we don’t refund unconditionally, you need to provide photographic evidence which outline the problem as soon as you receive the items.
Please make sure they are in its original package if they are faulty, damaged or otherwise defect, you can return it within 7 days of receiving the package, the customer bears the shipping cost.
*Items worn purely to see if they fit are not considered worn. In the unlikely event that an item is returned to us in an unsuitable condition, we may have to send it back to you. This does not affect your statutory rights.
**Color shown on your device might not be the exact color of the item due to lighting/contrast/display quality/color settings.
To ensure high quality standards and reduce friendly fraud or otherwise fraudulent claims, each item is photographed by the QA team.
We only accept products in their original condition, and cannot process products that are returned without our approval. If you wish to return any or all parts of your order, you will need to contact customer service at Contact Us and obtain a "Product Return" form that must be included with your package. Please be noted that the refund of the shipping fee for the order is unable to be issued.
-Unpaid orders will be canceled automatically after 5 days
-Orders can be canceled unconditionally for FREE within 12 hours of placing the orders
-Once your order has been shipped, it can no longer be canceled
If you run into any other issues, feel free to drop us an email at firstname.lastname@example.org or livechat online.
Return / exchange must contact our customer service , we provide you with the return address.(We agree and perform 1-6 days after operation, customers can receive money)