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Return Policy

We hope you love what you ordered! But just in case you're not 100% satisfied, we've made the process super easy for you.We accept returns postmarked within 30 days of the original purchase date.

How Do I Return or Exchange an Order?

  • Your satisfaction is of utmost importance for us. Upon the arrival of your order, we suggest you open and check your package. Please try them on as soon as possible without washing them and removing the tags.
  • Returns are super simple with gsousnow.com.email to service@gsousnow.com to process a return/exchange.
  • We do not accept returned items that were sent back directly without notifying us first.
  • Do not return directly to the address on the package. Because that is not our return address. In order to process returns and exchanges normally and correctly, please contact our customer service mailbox（service@gsousnow.com）


Are there any charges for return:

    1. If the return is caused by the consumer, consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose.

    If due to our reasons, the goods received are damaged or not correct, and the consumer is not required to bear the shipping fee for this reason.


Important:

  • To be eligible for a return, your items must be unused and in the original condition.
  • Please send us your return request within 7 days upon receiving the parcel.
  • When returning or exchanging items, customers must use a trackable shipping service.
  • Any promotional gifts received must be included in the returned items, otherwise, the retail price of the promotional gift will be deducted from the refund.
  •  Your refund credit will automatically be applied to the original method of payment, within 3 working days once your return is received and inspected.

 GSOUSNOW is not responsible for any damage to the package during transportation. You can contact the transportation company to make a claim.

GSOUSNOW is not responsible for missing, damaged, or packages lost in return transit, you can contact shipping company for a claim.