1. Overview

If there are any kinds of issues with the items you received, online purchases made through gsousnow.com can be returned or exchanged within 15 days from the delivered date. Requests submitted after the 15-day period may not be approved.

If your return request has expired, please do not send back any items without communicating with us first. We are not responsible for any losses incurred due to unauthorized returns or parcels sent back without approval.

2. Order Cancellation

If you wish to cancel your order, please contact us at service@gsousnow.com and provide your order number and the reason for cancellation.

• For orders that need to be cancelled but have not yet been shipped, we will issue a full refund.
• We will not accept order cancellation requests if the orders have already been shipped. In this case, please apply for a return after receiving the package.
• Generally, you will receive a refund within 5 to 15 business days. If no refund is received within 30 days, please contact us via email.

3. Return & Exchange Fees

• Return shipping fees are at the customer's own expense. When a prepaid label is provided, the fee will be accordingly charged or deducted from the final refund amount.
• A reshipping fee of US$6 will be charged per exchange request.
  

4. Eligibility & Conditions

• Flash sale, Special offer, Base Layers, and Socks are not covered by warranty and are non-returnable.
• Each order can only be processed for one return or exchange. The exchange orders/items are not eligible for another return or exchange.
  
• All return/exchange items must be returned unworn, undamaged, unwashed, and with all original labels attached in the original packaging. If these conditions are not met, the buyer is responsible for all incurred fees and there will be no refund.
• Shipping protection related products (Route/Cotton) are not eligible for a refund once the order has been fulfilled.
• The original shipping fee of your order is non-refundable.
• Once an order is handed over to the carrier and the tracking status is marked “Delivered” to the shipping address provided at checkout, the shipment is considered completed. GSouSnow is not responsible for packages that are reported missing after delivery (porch theft), and such cases are not eligible for a cash refund. This does not affect any mandatory consumer rights that may apply under local law.
  
• Not all return and refund applications can be approved unconditionally. GSou Snow reserves the right of final interpretation of this policy.

5. How to Start a Return or Exchange

Step 1. Submit a request in our Return Portal

Please start your return or exchange through our Return Portal. Log in with the email used for your order, select the order/item(s), and choose Return or Exchange, then submit your request.

Step 2. We review and send instructions

Once your request is submitted, our team will review it and email you with the next steps, including the return address and any required information. Please follow the instructions promptly—requests may time out and close if we don’t hear back in time.

Step 3. Return received & refund/exchange processed

After we receive and inspect your returned package, we will process your refund or exchange and notify you by email. Refunds are issued to the original payment method. Typically, refunds are completed within 5–15 business days after inspection. If you haven’t received your refund within 30 days, please contact us at service@gsousnow.com.

6. Return Shipping Instructions

• After we provide you with the return shipping label or return address, please ship out the returns and send us the tracking number within 7 days. Otherwise, the return application will be deemed cancelled.
• Any address printed on the original parcel is not an approved return address. We do not accept returned packages that are sent without an authorized return address from our customer service representatives.
• No signature required. Please do not add a signature service; otherwise we may not be able to receive the package, which will delay your refund process.
• Please double-check your return items before shipping. We are not responsible for the return of non-GSouSnow products. We cannot issue a refund until you contact the shipping company to redirect the parcel to the correct address or send back the correct products.
• GSouSnow is not responsible for missing, damaged, or lost packages in return transit. You may contact the shipping company directly to file a claim.

7. Contact Us

If you have any questions regarding this policy or need assistance with a specific order, please contact us at:

Email: service@gsousnow.com

Please do not mail any envelopes or written inquiries to the return address. Such letters will be discarded automatically and will not be responded to.

This Returns & Exchanges Policy may be updated from time to time. Please refer to this page for the latest version.