Faqs

We suggest you read the size chart of each item carefully before placing the order, and take measurements of your hips, bust, waist and other body parts according to the chart. Remember to leave some extra space when you are shopping for the outer layers, cuz you'll need a couple of layers under your jacket to keep you warm and comfortable on the powder! Of course, you're always welcomed to contact and consult to us via e-mail if you have any question or concern.

Please contact us via e-mail and we will provide you with return or exchange service according to your situation.

Our size chart may differ slightly from other brands, so we recommend checking your measurements against our chart to ensure the best fit.

Yes, we shot them by ourselves! But there might be a slight color variation due to limitations in photography and the inevitable differences in monitor settings. The colors shown in the photograph may not correspond 100%, we suggest that you try on your gear in a bright light.

While shopping online at GSouSnow, you are assured that your credit card cannot be read by a third party while in transit and your information will remain private and protected. We use 128-bit encryption, the highest level of security available online today. Our server uses Secure Sockets Layer (SSL) which encrypts or codes all the data you enter, so you can relax and feel completely secure with your order.

When you place an order with GSouSnow we need 1-3 business days to process your order. If any items are out of stock or we need more information to process your order, we will contact you via email. Once shipped, you will receive a tracking number to monitor your order's progress.

As being shipped internationally, it may take some time for your parcel to get an update when it is in transit or during the customs inspection. Also, the frequency of updating differs depending on different logistics company. Of course, you can always contact us via E-mail and we'll be more than happy to check it for you!

Signature may be necessary for the package to be delivered. So it is preferable for you or somebody else to be at home. If you have missed the package, please check with your local shipping company or post office with your tracking number to pick up the parcel as soon as possible.

If you experience an issue with your GSouSnow gear, it may be eligible for repair or replacement under our manufacturer warranty.

Our warranty covers specific defects in materials or workmanship, but does not cover damage caused by wear and tear, accidents, or improper use.

If you believe your item may be defective and eligible for warranty service, please contact us first. We’ll walk you through the warranty process and help determine the best course of action. If your product needs to be returned, you will be responsible for the return shipping cost back to you after service.

We’re here to help and will work with you every step of the way to ensure your issue is resolved smoothly.